We offer you comprehensive after-sales service and extensive consulting not only during the decision-making phase, but also after the purchase. You will benefit from our competences and will be able to reduce process costs and achieve highest efficiency. In order to maintain a high level of customer satisfaction, we are always in direct contact with our customers. We support you in difficult projects and develop successful solutions together with you. Because your success is our guarantee for a future-oriented development of our company.
Counselling and support
Scroll down this page to view or download an overview of all Cedima and Easy Cut products as a PDF document.
Guarantee for your success
In order to meet the constantly growing demands of the market, Cedima relies on a comprehensive service package. Customer satisfaction and customer loyalty are the guarantee for a successful and long-lasting business partnership. We would like to briefly present the four main pillars of this package below.
Warranty & Maintenance
For our complete machine program we provide a warranty for 12 months (according to our warranty conditions). Of course, even after the warranty period has expired, we can assure you of fast repair processing and long-term spare parts supply. CEDIMA has the ambition to provide reliable machines and diamond tools for the industry. Regular inspections and preventive maintenance help minimize unplanned downtime and extend the life of the machines. Our trained staff is always available to provide you with advice and assistance.
In addition to maintenance and repair, Cedima offers the following additional services:
Restocking and repair of drill bits, Production of drill bits in all special dimensions, Sale of diamond tools, segments and spare parts from stock
Worldwide distribution network
Cedima offers a worldwide sales network, so you always have the possibility to contact one of our employees personally. Our sales team is personally represented throughout Germany, as well as in Russia, France, Scandinavia, the Czech Republic, the Baltic States and Poland. This enables us to offer professional advice on site in the shortest possible time. Individual wishes and new suggestions can also be exchanged in direct conversation.
With over 35 years of experience, we are able to offer our customers a wide range of individually developed supporting measures, both centrally and on site.
Training courses and informative special courses in the field of application technology are conducted by our team on site. Special attention is paid to the comprehensible and practical transfer of experience and know-how. Thus, you will gain valuable knowledge about our machines and diamond tools as well as valuable tips for its application in the shortest possible time.
Individual project support
The high-quality standards of our products, support and service have made Cedima to a reliable partner in numerous special projects. Various international large-scale projects in tunnel and underwater construction or dismantling in the area of nuclear power plants are only a few application areas in which customers successfully plan and implement projects together with our application engineers. From the planning phase to the implementation, the project is accompanied by a competent employee. Together, solutions are found, plans are drawn up and these are successfully implemented.
In order to inform yourself about the entire program of diamond tools and machines, you can view and download the product catalogs of Cedima and our trademark Easy Cut in the currently valid form as a PDF document.